We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.

Showing results for 
Show  only  | Search instead for 
Did you mean: 

Youview Maintenance Reset

Maintenance or recovery mode is useful to reset your TalkTalk TV Box or TalkTalk TV Plus Box , but you should only use this option after all other diagnostics have been completed. If your TalkTalk TV box is stuck booting up after switching it on, or is failing to respond to the remote control or any manual button combinations, you should power off your TV box (via the button at the back of the TalkTalk TV box) and wait for a few minutes before switching it back on again.

When powered back on, if the box displays the same behaviour, you should follow the below steps:

  1. Turn the power on using the button at the back of the box
  2. Press the power button on the front of the box
  3. Very quickly, press and hold the + and - buttons on the front of the box together for 10-15 seconds
  4. You should see the start screen on your TV, followed by the Maintenance Mode screen
  5. Select one of the options from the list displayed. We recommend trying a ‘Factory Reset - Keep Recordings’ first
  6. If the ‘Factory Reset - Keep Recordings’ doesn’t work, then repeat steps 1 to 4 above and this time select ‘Factory Reset - Delete Recordings’.

If you’ve tried all of the above and the box still won’t get past the “Waking up” screen, please contact us.


  1. Turn the power on using the switch found on the back of your box
  2. Press and hold both the channel +/- buttons on the front of the box
  3. Press the Power button on the front of the box once while still holding both the channel +/- buttons for 10-15 seconds
  4. After displaying the start screen, the box should enter maintenance mode


Still need help?

We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options

My Account

View your bills & keep tabs on your usage.

Service ​Centre

New: See how your connection is performing.


Here 24/7, 365 days a year, why not post your question?