I was supposed to receive an account credit as compensation for the time without service at the start of my contract, but I am yet to receive it. It has been more than the 30 days I was told it could take. How long should this take to come in?
I have been trying to use the online chat to speak to someone regarding this however when I am actually able to get the chat to open properly, I don't get a response (I've tried 6/7+ times now!) and I don't have the time at the moment to wait to get through to the right person on the phone again.
