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Alexa Package (Echo dot 4th Gen and Amazon Smart Plug

Glaucio Lopes
First Timer
Message 3 of 3

I enrolled to Talk Talk in July/August. I got the Fibre 65 and I was promised to get the Alexa Package. Since then I got in contact with Tal Talk claiming my deal every month. They said that I would receive a code or voucher that never arrives or was issued. It has been now almost 4 months and I don't know where else should I complained. Very disappointed! 

2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Morning,

 

I'm sorry to hear this. Have you also checked your spam/junk folder for the code?

 

Thanks

 

0 Likes

Gliwmaeden2
Community Star
Message 2 of 3

Add your Talktalk landline number to your community forum profile details for TT staff to identify your account, @Glaucio Lopes.

 

Please go via your avatar/name; settings; launch profile wizard. 

 

Your thread is in the queue for attention. Staff reply during the day, Monday to Friday. 

 

I'm moving this to the Billing section, as that is the more relevant board for this topic.

Gliwmaeden2, a fellow customer.