Amazon Echo & Smart Plug code not working

[BellThom]

I have now been trying for over a week with the code ive recieved to claim my amazon echo 4th gen and smart plug.

But it still says promotional code invalid!!! 

Ive used all the tipa on here. Ensure its amazon seller, tried to deliver to amazon locker etc but nothing works

I feel dissapointed to be fair becauae i dont get why its so difficult and no one can give me a reason why.

This incentive was part the reason i joined talk talk and now i feel even more frustrated than anything

Can anyone help me? 

[Arne-TalkTalk]

Hi @BellThom 

I have escalated this to the team responsible for the codes asking for a replacement code ASAP. 

Apologies for any inconvenience caused. 

[BellThom]

Hello ive now updated my details thank you

[Gliwmaeden2]

Please add your Talktalk landline number to your community forum profile details, @BellThom, as staff need this information to identify your account. 

Go via your avatar/name; settings; launch profile wizard. 

I'm moving this thread to the billing section. You posted in UFO.

The thread hadn't escalated into the workflow, so I'll do this manually for you now.

Please look out for a reply from TT staff, Monday to Friday.