Auto compensation delay

[CorleoneUK]

Hello,

I'm still waiting for a installation delay compensation from TalkTalk.

Matthew from the complaints team has confirmed to me on 6-Mar-2024 via Chat the following:

"I have check and can confirm you are due prov delay auto comp from 21/12/23 - 06/03/24 at a rate of £5.83 per day. As soon as your full account has generated this will be raised and should be with you within the 30-day SLA"

This works out to £448.91 yet, my first bill has generated and auto debited from my bank account, yet no credit.

I spoke with Laura who confirmed that since I was told, compensation is due to me and after checking with the various teams within asked me to email concens@talktalkplc.com

Got an email from Piscilla Motaung on 4-Apr-24 saying a complaint case CMP-645733 has been opened and a manager will contact me within 3 working days.

I got a text message from TalkTalk saying I'll be called on 9-Apr-24 - guess what noone called.

Then I got a text message from TalkTalk saying I'll be called on 10-Apr-24 - guess what noone called again & I'm still waiting for that call.

Now, it's all silent.

Somebody please help!

[CorleoneUK]

Louise called on the 1st May and offerred a paltry sum instead of the full amount due giving the excuse that I'm not eligible for auto compensation. However, I made it clear that have it in writing that I am eligible for it from Matthew from Complaints and that I expect to be compensated the full amount.

She has now said she will escalate it to the CEO level and it will take 10 working days.

I don't like how this is being handled despite having a confirmation of my eligibility and the amount due.😠

[Arne-TalkTalk]

Thanks for the update

[CorleoneUK]

Finally, Imran called me yesterday - not with a resolution but, telling me that everything is with his manager for review & approval.

He has scheduled a call next week on the 1st of May for another call.

I'm not sure why so much delay but, I guess I can only wait.

[Arne-TalkTalk]

Keep us updated.

[CorleoneUK]

Yes, I've a text message now, thanks!

Let's see if someone actually calls this time.

[Arne-TalkTalk]

Did you receive an SMS about another callback for the 19th?

[CorleoneUK]

Hi Arne,

Thanks but, I didn't get any call from TalkTalk today. 😥

[Arne-TalkTalk]

There is a call scheduled for today after 14:00 

[CorleoneUK]

Hi Arne,

Can you atleast have someone call me as promised?

[Arne-TalkTalk]

HI CorleoneUK

As this is in the hands of the complaints team we cannot interfere with the investigation. 

Please keep us updated.