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on 15-04-2024 11:02 AM
Hello,
I'm still waiting for a installation delay compensation from TalkTalk.
Matthew from the complaints team has confirmed to me on 6-Mar-2024 via Chat the following:
"I have check and can confirm you are due prov delay auto comp from 21/12/23 - 06/03/24 at a rate of £5.83 per day. As soon as your full account has generated this will be raised and should be with you within the 30-day SLA"
This works out to £448.91 yet, my first bill has generated and auto debited from my bank account, yet no credit.
I spoke with Laura who confirmed that since I was told, compensation is due to me and after checking with the various teams within asked me to email concens@talktalkplc.com
Got an email from Piscilla Motaung on 4-Apr-24 saying a complaint case CMP-645733 has been opened and a manager will contact me within 3 working days.
I got a text message from TalkTalk saying I'll be called on 9-Apr-24 - guess what noone called.
Then I got a text message from TalkTalk saying I'll be called on 10-Apr-24 - guess what noone called again & I'm still waiting for that call.
Now, it's all silent.
Somebody please help!
on 07-05-2024 12:51 PM
Louise called on the 1st May and offerred a paltry sum instead of the full amount due giving the excuse that I'm not eligible for auto compensation. However, I made it clear that have it in writing that I am eligible for it from Matthew from Complaints and that I expect to be compensated the full amount.
She has now said she will escalate it to the CEO level and it will take 10 working days.
I don't like how this is being handled despite having a confirmation of my eligibility and the amount due.😠
on 29-04-2024 09:43 AM
Thanks for the update
on 25-04-2024 02:54 PM
Finally, Imran called me yesterday - not with a resolution but, telling me that everything is with his manager for review & approval.
He has scheduled a call next week on the 1st of May for another call.
I'm not sure why so much delay but, I guess I can only wait.
on 18-04-2024 11:54 AM
Keep us updated.
on 16-04-2024 10:40 PM
Yes, I've a text message now, thanks!
Let's see if someone actually calls this time.
on 16-04-2024 12:19 PM
Did you receive an SMS about another callback for the 19th?
on 15-04-2024 11:11 PM
Hi Arne,
Thanks but, I didn't get any call from TalkTalk today. 😥
on 15-04-2024 01:27 PM
There is a call scheduled for today after 14:00
on 15-04-2024 11:35 AM
Hi Arne,
Can you atleast have someone call me as promised?
on 15-04-2024 11:32 AM
HI CorleoneUK
As this is in the hands of the complaints team we cannot interfere with the investigation.
Please keep us updated.