Can I have a refund please

[Kaismommy]

Hello 

can anyone advise me how to get a refund please 

I’ve tried live chat but I’m kept waiting for a long time 

thank you kindly 

Kaismommy 

[Arne-TalkTalk]

Hi Kaismommy

There is a credit showing on your account.  If you log into My Account you can request a refund or use it against your future bills. 

Regards

[Gliwmaeden2]

Was it a delivery charge for a router / TV box?

Specify what it was supposed to apply to, and staff will be able to take a look when they reach your thread during the day, @Kaismommy.

[Kaismommy]

Thank you for your reply, it’s for shipping charges 

I renewed my contract (in live chat) and was told there will be no shipping, but I have been charged 

I’ve no idea how or where to ask for it

thank you kindly 

Kaismommy 🐾

[Gliwmaeden2]

If Talktalk owes you money it will be credited in My Account, @Kaismommy.

You should see it in Transaction History. Claim it to your bank account using the same details as for your direct debit.