Cancelling Contract Question

[Dave.S1]

Afternoon all,

My contract comes to an end 27May, I have had a conversation with the loyality team concerning leaving, but didn't get an actual answer to a question, If I cancel my contract, when would I not be charged an early termination fee?

Thanks in advance

Dave

[Dave.S1 · Accepted solution]

Thanks for the reply Gliwmaeden2, 

They gave me the early termination fee today, but wanted to double check the 30 day part as it was avoided. 

Regards

Dave

[Gliwmaeden2]

It seems to be OK within the last 30 days, @Dave.S1  - not more than that, so you are still too soon. To avoid paying any of the out of contract price, you need to get it just right, so wait for a reply from staff to be absolutely sure.

If you are not doing a straightforward switch to an Openreach copper based [FTTC] service you will need to definitely phone Talktalk to arrange the end date.

See here:

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

If you don't cancel at all, the service just rolls on at full price.

Staff are on here during the day Monday to Friday.