Hi all,
Can anyone suggest a way forward to resolve my particular situation. Prior to the Christmas break, we realised our copper based landline (separate from the fibre internet) was not working. The phone handset itself rings but upon answering, it doesn't pick-up the caller. We tried calling in via our mobile and when we pick-up on the landline, the mobile still continues to ring. So we logged online and reached the technical support team chat and after a long process of trouble shooting, unplugging the line, removing the junction box cover, etc, the technical team made an appointment with the engineer which does not need to enter the house to fix the issue. Good I thought, it will get resolved soon! I thanked the agent and wish him a happy christmas!
It is now 15th Jan and no working landline. It doesn't even ring now when we tried to call in! No emails or calls either from TalkTalk or Engineer! So I logged on and contacted the technical team via the chat and even though we gave her our reference number, we still had to go thru the troubling shooting process again. As you have guest, same outcome, after nearly 2hrs on the chat an appopintment has been made to the Openreach enigineer who will investigate and resolve the issue. It is now 29th Jan and still nothing, no TalkTalk email or a call from the Engineer. I have been paying for a phoneline service for the past couple of months without a working landline!
I am loathed to contact the tehcnical team and to go thru the same process! Has anyone out there got any suggested on how to resolve this matter?
Kind regards from a frustrated TalkTalk customer!
I am one with the force and the force is with me.
