cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Your Account

Get tailored support with your TalkTalk account and bills.

Changed direct debit and got email payment didn't go through

Harry26
First Timer
Private Message TalkTalk
Message 3 of 3

Changed direct debit and got email payment didn't go through. Also I will be charged extra £12.50 admin fee for my next bill. How is that my fault? I paid with new card as soon as I got the email. Any way to waive the admin fee?

0 Likes
2 REPLIES 2

Harry26
First Timer
Private Message TalkTalk
Message 1 of 3

Thanks Arne, I'll keep a look out!

0 Likes

Arne-TalkTalk
Support Team
Staff
Private Message
Message 2 of 3

Hi @Harry26

 

I have checked your account. 

 

You changed the direct debit on the day your bill was produced, unfortunately that didn't give enough time for it to activate , therefore when you payment was due there was no valid direct debit instruction, resulting in the failure and the charge.

 

Your next bill is due on the 28th , let me know when its produced and if there is a fee I can waive it. 

 

Regards

0 Likes