Recently, I made the decision to cancel my TalkTalk contract for Total Home Wi-Fi service one month earlier than originally planned. During the cancellation process, I took the proactive step of clarifying the penalty for early cancellation with a TalkTalk operator.
To my understanding, I was informed that the fee would be around £10.50 per remaining month on the contract, possibly with an additional nominal fee of £25 or £30 for an extra service I had.
However, much to my surprise and dismay, I received my bill only to find that it totals £186, with an exorbitant cancellation fee of £130! This is a significant discrepancy from what I was led to expect, and needless to say, I'm quite puzzled and concerned.
I'm aware that TalkTalk typically records customer conversations for quality and training purposes. As such, I've requested access to the transcript of the call where I confirmed my cancellation, hoping to shed some light on this matter.
Given the urgency of the situation, with the payment set to be deducted from my account at the beginning of next week, I'm feeling a bit stressed and anxious. I really need to resolve this matter promptly.
Has anyone else in the TalkTalk community experienced something similar or have any advice on how to dispute unfair fees like this? Your insights and suggestions would be immensely appreciated.
