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on 05-05-2024 08:47 PM
Hi
I am constantly being billed the incorrect amount. This has been going on since I first took the full fibre service after moving houses.
I agreed a price, it was incorrectly billed the contract had to be renewed as a new contract as the price was fixed then as the contract hadn't been running for more than a month, the renewal either didn't happen or happened incorrectly.
At the last renewal I got another months credit and the promise of the correct billing. I have just logged back into my account and its still at the old incorrect price.
How do I escalate this as I have spent hours already.
on 17-05-2024 10:49 AM
Hi Peteg1500
It has been raised to the billing team who are investigating.
They will contact you when the issue is fixed
Sorry its taking so long.
on 16-05-2024 08:58 PM
This seemed to get overlooked this week, @Peteg1500, so I'll re-escalate it. Hopefully it will be picked up again tomorrow.
on 16-05-2024 07:10 PM
Hi
Anything at all here. You have just taken another incorrect payment.
Pete
on 14-05-2024 05:00 PM
HI
Any chance of an update. This has been ongoing for some time now.
Peter
on 10-05-2024 12:24 PM
Please wait for staff to get back to you about this, @Peteg1500.
If you don't hear today, it will be after the weekend.
on 10-05-2024 12:11 PM
I would be really grateful if this can be sorted. Its been ongoing since I moved houses and to Fibre
What are the next steps on this pls
on 09-05-2024 01:14 PM
Hi @Peteg1500
Sorry for the problems
It looks like an agent has tried to fix this, but it failed I will ask for it to tried again.
on 05-05-2024 09:01 PM
Thank you 🙂
on 05-05-2024 08:55 PM
I am moving this to the billing section of the forum, @Peteg1500.
Staff will respond after the Bank Holiday.