Extension of Contract After House Move

[Wellspokengent]

Hi,

In the last two years we've moved property twice and we were expecting our broadband contract to end in January this year, but it seems the act of moving has reset our contract even though we're on a lower speed internet with no change to the package since we moved last August. Please could you look to investigate this?

Thanks,

Charles

[Wellspokengent]

Hi Arne, it was done through the TalkTalk website homemove service. I didn't receive any additional hardware and actually have dropped down on my connection speed through each move as we've gone to areas where the max available speed was lower.

Thanks,

Charles

[Arne-TalkTalk]

How did you place the homemove ? 

[Gliwmaeden2]

By taking out the new contract you avoid paying the £60 home move fee, @Wellspokengent.

In some cases the fee would work out the cheaper option rather than worrying about the timing / amount of the new contract.

Lots of maths, and sometimes you just won't know which is the better choice due to unforeseen circumstances etc.

[Wellspokengent]

What I struggle with is the fact that you can't change supplier during a house move without paying a penalty and then get tied into a new contract. It means I've effectively been locked into a contract that is 48+ months.

[fr8ys]

Hi,

Moving home creates a new contract each time.

Your emails at the time of moving should have stated this as does the website when you enter details of the new property.

My contract price increased at the change over and told me the period length as well.

Your contract end date will be shown in My Account.