For some time, I have had various dropouts on my internet connection on the router. I have complained here and to the Support page (which proves hard to find and they take forever to answer).
Yesterday, I was fitting a repeater and, for the first time, saw fit to check the internet speed as it seemed slow and hey presto, I find my Fibre 150 is plodding along at 74MBps. I manage to get an online chat and they tell me it's 74MBps which falls far below the minimum guaranteed speed of 100.
I had an engineer out today who changed the wall socket which restored my speed to over 140MBps but it was evident that he was able to monitor the history and it was plain the internet speed has been rubbish for a long time, indeed down to 20 last week and in one day, the router had reset itself 88 times. Even he was impressed, in a bad way. He is also going to recommend the router be replaced.
To my mind, when I have been complaining in the past, they must have known the internet speed was too low but didn't mention it.
So the point is whether I am entitled to compensation for the lousy service I have been having (not to mention the hours I have spent chatting online) and how do I obtain the record of internet speeds that have been provided.
