I’m waiting for my Amazon Prime Offer

[ARMoore]

Hi, it’s now we’ll over the 30 day interval since my new contract commenced and I’m still waiting for the email from Amazon Prime with the necessary details to get it started. Is there a problem which I need to know about?

[Arne-TalkTalk]

Thanks for the update again. 

[ARMoore]

After sending a letter to Correspondence Dept. I was contacted and the £10 should be deducted from my next bill. Other issues, quite a number, were addressed and hopefully all resolved. We will see.

[Gliwmaeden2]

Did the £10 materialise, @ARMoore ?

I'll move this thread to the billing section now, but there may be a delay in staff replies. Rather a backlog.

[ARMoore]

Thanks for the information. It looked that way to me but I will check my bank account for a couple more days to ensure that this is what has happened.

I was also told to expect a token sum of £10 for the inconvenience of having to wait 2 hours for a phone call that didn’t happen. I’ve yet to see that.

[Arne-TalkTalk]

Thanks for the update, the credit will have cleared the latest bill so won't be taken Via Direct Debit. 

[ARMoore]

I did indeed receive a call just before 16.00 yesterday. Appears there are all sorts of problems with the Amazon deal. Offered a refund, say £xx amount and on checking my Talk Talk account the refund is listed at £xx minus my monthly payment. As that isn’t due until the 8/10/21 it will be interesting to see if the payment is drawn from my bank account on the 8th.

[Arne-TalkTalk]

@ARMoore Did you receive the call ?

[ARMoore]

Thanks ferguson for your assistance but I’ve even got a complaint in about the complaints team! Yes that’s true, I waited between 14.00 and 16.00 this afternoon for a call back which did not come. I found out on 0345172008 when I phoned it at 17.00 that my call back had been rescheduled at 16.00 for tomorrow, no text message or anything. I think I’m going to have to write to Talk Talk Correspondence Dept.

[ferguson]

I am sorry to see that you are still waiting for a response, all I can do is escalate this again which I have done and then it is the hands of the TalkTalk support team.

Otherwise, there is a Complaints link at the bottom of the page. 

[ARMoore]

Well I waited another week to see if there was any progress regarding this issue, still nothing or should I have waited for two weeks?
Not totally unrelated to this but there have been other problems one of which was I received a letter stating I’d requested an Advanced Care Service, which I had not. I really question the efficiency of the Talk Talk organisation.

Any chance of someone of authority in Talk Talk reviewing the catalogue of their errors included in my now extensive file?

[ferguson]

It's probably best to stop posting and wait for an update from the support team.

[ARMoore]

54 days and still waiting.

[ARMoore]

Nothing received yet. Still keeping a watch for emails in my inbox and junk. 

[ARMoore]

37 days eta. Now at 48 days. Checking Junk and Inbox daily for codes and devices advice, as I have for some time.

[ARMoore]

37 days and it’s now at 48 days. Waiting for code and devices. Checking daily in Junk mail in case email goes there as I have been all along.

[Arne-TalkTalk]

Hi ARMoore

I have escalated this for you. Asking the team responsible to issue the code ASAP. 

Please keep an eye on your spam/junk folders in case the email goes into that folder. 

Regards

[Gliwmaeden2]

@ARMoore, the bit about turning off and on is simply part of @Ste_Nix14's signature! Only relevant to technical matters where it's a top tip, and you see it wherever Ste_Nix14 posts.

Your thread is in the queue for attention. Please look out for a reply from TT staff. If you don't get a response today, it will be next week, Monday to Friday. 

[ARMoore]

30 days. Turn what on and off? Not received anything yet to turn on in the first place.

[Ste_Nix14]

What length of time was you given for you to receive the offer? - Some offers can take 90 days to be validated.