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Looking for N order number for Top Cashback

calvind80
First Timer
Message 9 of 9

Hi

 

My cashback didn't track through Top Cashback and they require an order number to help.

 

They say it starts with N7 or N8 and is followed by 7 digits.

 

I have spoken to the Live Chat who were unaware of this order number so couldn't help.

 

Does anyone know where I can obtain it?


Thanks

8 REPLIES 8

Message 1 of 9
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calvind80
First Timer
Message 2 of 9

The form hasn’t been updated yet but I’ve had a message from Top Cashback to say they’ve resolved it and will accept my S order number. 

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Message 3 of 9

I've been talking to topcashback about this on twitter, it seems it may get resolved soon.
https://community.talktalk.co.uk/t5/Billing/Topcashback-not-tracking/m-p/2892357#M317633

Message 4 of 9

I have spoken to Top Cashback and they've said

 

I have spoken with our transactions specialist on this and can confirm that they have not been notified of any changes.

Therefore, we do require a number that begins with N7 or N8 to get your claim sent off to TalkTalk's network for you.


Not really sure where to go from here?

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Message 5 of 9

Hi @calvind80

 

Future Fibre order references begin with "S" we have informed Topcashback of this change last week. 

 

I have sent your reference to you via PM 

Gliwmaeden2
Community Star
Message 6 of 9

@calvind80, you need to add your Talktalk landline number to your community forum profile details for TT staff to identify your account. 

 

Go via your avatar/name; settings; launch profile wizard. 

 

If you actually have Future Fibre, put your account number in your Personal Information. 

 

Your thread is in the queue for attention, but each further post delays its progress, so it's best just to wait for this to reach staff and look out for their response - it can take a day or two at times to hear back. 

 

Moving this to the Billing section for you. 

Gliwmaeden2, a fellow customer.

calvind80
First Timer
Message 7 of 9

Yeah my cashback stuff usually tracks OK, when I went through to the Talk Talk website it had the Top Cashback logo on it so I assumed it would work. 

it’s just odd that the details Top Cashback need don’t seem to be available to either the Order Management or Full Fibre teams. 

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nic1987
Whizz Kid
Message 8 of 9

 This issue has been around for many years. Shame to see it isn't fixed yet (should really be given in a email).  Hopefully an oce might sort you out with the number

 

When talktalk offer cashback through topcashback, they are in control of that so it's really sad they still haven't fixed this issue.

 

In the past I have just put account numbers on as these were the only Unique identifiable numbers I was provided with (I think). I might have had order numbers too which I would have included but they weren't in the format with the preceding N

 

The best way to avoid these sorts of issues is to try and make sure it gets tracked properly -clearing cookies, starting new browser session, switching off all adblock and tracking protections temporarily, and completing the order fairly swiftly after clicking on the cash back link

 

Good luck

I am a customer just like you. I'll try to help based on my experiences over the years getting issues sorted out in my TalkTalk services!