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Moving house

Morgs70
Newbie
Private Message TalkTalk
Message 3 of 3

Hi

 

I vacated the property on the 15/03/2024.  I haven't used your services  since then so why do I need to pay?

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3
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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

I'll move this to the billing section of the forum for you, @Morgs70.

 

But if you moved out, did you contact Talktalk with 30 days' notice?

 

You would have needed to phone them on 03451 720088. 

 

The billing cycle continues the same, so you shouldn't cancel the direct debit till you receive a bill for £0.00. There may be a bill before that showing any refund for unused days in the cycle. You need to reclaim that via My Account. 

Gliwmaeden2, a fellow customer.
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