Check all the details in My Account, @Marilyn29.
If you renewed just after the bill was made up, any difference will apply from when you renewed and refunded on the next bill.
Once made up, the current bill can't be altered but overpayment will be reflected in the next one.
Did you receive new contract details by email?
If you renewed online, you may automatically have Supersafe which is now @£6.00. Check all other boosts and also whether your account reflects the new contract at all.
Does it show the new end date?
If not, the renewal hasn't been correctly processed.
Staff reply during the day Monday to Friday.
Gliwmaeden2, a fellow customer.
