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Received letter from Moorcroft Debt Recovery Ltd

Shahid2024
First Timer
Private Message TalkTalk
Message 2 of 2

On February 19th 2024 received letter from Talk Talk saying I had overdue balance of £15.  Due to being away I did not manage to query this with TalkTalk until 27th March 2024.  When I clarified via an online chat with 'Kim' that there was no outstanding amount, all was fine and these details would be put on my account.  I then was away for a week and returned 7th April 2024 and saw a letter from Moorcroft Debt Recovery asking for £18.00 (an increase of £3).  Whom do I contact TalkTalk have clearly stated that there is no overdue balance and Moorcroft are asking for £18????????  How to resolve this and remove the Service Restriction whisch is still showing on my account despite pf the call on the 27th March when I was told this would be 'sorted'.  

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1 REPLY 1

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hi Shahid2024

 

What account is this referring to ?  

 

Your account is upto date.

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