on 16-07-2020 08:05 PM
As I can't access the necessary information due to receiving the "Oops! Let's get you back on course", is it possible to receive a status update on whether my order may or may not have been delayed or is still on course?
on 27-07-2020 10:55 AM
on 22-07-2020 02:32 PM
Apologies , I have found that there is a stuck order on the account which is stopping the equipment being sent.
I have asked the team responsible to fix this.
on 17-07-2020 02:38 PM
on 17-07-2020 02:11 PM
on 17-07-2020 01:50 PM
on 17-07-2020 12:00 PM
Best to wait for a response from staff now, @rd_nary95, rather than posting again. We need to keep your thread moving forward in the workflow. Hopefully they will get to this thread before the end of the working day.
They don't usually work weekends. Each fresh post pushes the thread backwards, which is why we now need to leave it till you hear from them.
on 17-07-2020 11:56 AM
on 17-07-2020 09:01 AM
Have you been sent any confirmation at all?
An order number?
Put any relevant information in the PRIVATE NOTES section, as currently it may be difficult for staff to identify your order.
This is found at the end of Personal Information (settings, drop down menu starting "email"). Save changes.
on 16-07-2020 08:34 PM
@rd_nary95, you need to complete your community forum profile details for TT staff to identify your account.
Please go via your avatar/name; settings; launch profile wizard; make sure you put in your landline phone number and a fallback mobile phone number; click finish to save.
Staff will reply during business hours.