Unable to View my Bill online - it says Oops! Try and reload but still the same response!

[DawnEDeans]

Unable to View my Bill online - it says Oops! Try and reload but still the same response!

So how do I view my latest bill if this error keeps reoccuring?

[Arne-TalkTalk]

Hi DawnEDeans

What happens when you click on the bills and payment section from the pull down menu on the top right?

[ferguson]

OK, make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that the support team here can have a look at what's going on. 

[DawnEDeans]

Hi Ferguson

Thanks for your advice. I cleared cache etc and used another browser and still get the same response. It is only the My BILLS window that says 'Oops, it looks like there is a technical problem. The other windows of MY PACKAGE & SERVICES, HELP & SUPPORT, FIX A PROBLEM WITH YOUR SERVICE and MY OFFERS & UPGRADES are working fine! So still not sure what to do!

[ferguson]

I just checked My Account and it's working fine for me. Have you tried the usual e.g. clearing cookies/cache; disable ad blockers; enable pop ups etc? Or try a different browser?