In January I was upgraded to Full Fibre with Digital Voice and I was promised a £25 voucher after 45 days but nothing has arrived in my Inbox. As instructed by the small print I have made contact with Giftcloud but I have got nowhere - they have an "unusually high volume of mail" - could that be from other customers also asking why they don't have their vouchers?
I recommended a friend to open an account with TalkTalk, which in due course it was and the required period and payment of the first bill paid by the new customer met. On the 1/4/2024 I received an email from TalkTalk stating to expect the promised £50 voucher, for the recommendation, from Giftcloud and to contact Giftcloud if the voucher did not materialise within 10 days. I did not and they were contacted and a dialogue opened.
Apparently they have not received the authorisation from TalkTalk to issue this and are still waiting for it 2 days after I received the email from TalkTalk. If TalkTalk wishes for existing customers to recommend their services they really ought to ensure the promised reward for doing so is forthcoming without any problems. I would like for this issue to be resolved as soon as possible.
It opened up a picture of an Amazon gift card with the option to download it or redeem it. I opted to download it while I chose what I wanted to purchase.
Thank you for replying but I hope someone will be able help me. I know how it should work but the point is Amazon would not let me add it to my account because they say it has already been redeemed - but not by me!
Those vouchers do need to be put in the gift voucher bit of Amazon first, @silvergirl, and then when you are paying for something and choose to use it, the appropriate amount is applied.
You can even buy something more expensive, use the whole voucher up and pay the remainder from your usual card. The important thing is to have it processed in Amazon's gift voucher area first.
Staff will be back after the weekend to advise further.
Unfortunately I am now having problems with the voucher. I chose what I wanted to buy and went to my Amazon basket and entered the voucher code but nothing happened. I tried using the link to Amazon from the instructions that came with the voucher but it said it couldn't go to that page in Amazon. I then tried going to the gift voucher section in my Amazon account and adding the code there but all I got was a message to say that the voucher had already been redeemed! As per the message I contacted Amazon Customer Services and the person I spoke to tried to add it but had the same result and she told me to contact you because she can not tell when it was redeemed or what was purchased with it. Please can you help?
Do you have your own thread for this? If not, you cannot use someone else's thread.
To get help, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.
TalkTalk insists on one thread per problem per customer. Please note, TalkTalk makes the rules, not me.
Hi I am the same, I had it installed 9 Feb and not received anything in junk mail. Contacted gift cloud and that has got me no where and gone cold... Can you advise?
I have asked one of TalkTalk's support to pick your thread up and investigate it for you.
They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.
