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Broadband help

For queries about your TalkTalk broadband service.

IP Camera

Stivi2159
First Timer
Private Message
Message 7 of 7

Can anyone help.  I am trying to use a Dekco DC5L security camera.  The camera is visible in my TalkTalk Router device management list but I cannot find it on my PC.  Does anyone know how I can make it visible.  Any help/advice would be greatly appreciated.

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6 REPLIES 6

Piethorne
Whizz Kid
Private Message TalkTalk
Message 1 of 7

You may only be able to see the Dekco DC5L on a PC by using the CloudEdge app.

 

https://manuals.plus/dekco/dc5l-home-security-camera-manual

 

https://cloudedgeapp.com/cloudedge-for-pc/

 

I'm just a customer who might be able to help, not official help & support.
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KeithFrench
Community Star
Private Message TalkTalk
Message 2 of 7

That sounds like it is probably OK, but to be sure please can you post the full output from the command so I can check it for you?

 

How does the camera connect to the router?

 

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Stivi2159
First Timer
Private Message
Message 3 of 7

Hi - I did that but don't know what it means, the result was;

Round trip times in milli seconds

minimum = 2ms, maximum = 2ms

Average 2 ms

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KeithFrench
Community Star
Private Message TalkTalk
Message 4 of 7

Can you ping the camera from the Windows Command Prompt with:-

 

ping 192.168.1.X

 

(where X is the last part of your camera's IP address)?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Stivi2159
First Timer
Private Message
Message 5 of 7

Hi - tried this but the webpage just comes up with 'refused to connect'

 

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KeithFrench
Community Star
Private Message TalkTalk
Message 6 of 7

Presumably, you just browse from Chrome or Edge etc to its IP address.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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