Intermittent no internet connection

[Bitter1]

Over the past couple of weeks I have been experiencing intermittent loss of connection to my various devices. It lasts maybe 5 - 15 minutes before returning. It effects both wifi and ethernet connections. The router light stays white while this is happening. There doesn’t seem to be any pattern or certain times that this occurs . Sometimes it is just the wifi that is lost then other times it’s ethernet connections as well . I suspect the router may be faulty. Any help would be appreciated .

[Debbie-TalkTalk]

Hi Bitter1

That's great, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[Bitter1]

Hi Debbie

I’ve had no problems with the connection since the replacement router was installed, it seems like 

this has cured it . It would have lost connection numerous times by now with the old one.

[Debbie-TalkTalk]

Morning @Bitter1 

How's the connection been over the weekend?

[Debbie-TalkTalk]

HI Bitter1

Thank you. I will check in again with you on Tuesday to see how the connection has been over the weekend.

Debbie

[Chris-TalkTalk]

OK thanks 🙂

[Bitter1]

Hi, the replacement router arrived yesterday, it’s been in use now for almost 24 hours with no problems. I’ll let you know how it’s going again in a few days . Thanks

[Debbie-TalkTalk]

Hi Bitter1

Have you received a notification about the router delivery?

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[Bitter1]

Thanks Karl , much appreciated

[Karl-TalkTalk]

Hi

A replacement router has been ordered for you.

Karl.

[Bitter1]

Hi Debbie 

yes that would be great if you could send me a replacement router. Thanks 

[Debbie-TalkTalk]

Hi Bitter1

I'm sorry to hear this.

The line test is clear - No faults detected.

Would you like me to send a replacement router for testing?