For queries about your TalkTalk broadband service.
on 07-03-2024 07:29 AM
Hello.
We've recently had an engineer around our house to check the connections within our home. He's replaced the ethernet cable as he said there was a manufacturing fault with it which could be causing the dropouts in connection.
Since the visit we've been having the same issues where our internet will randomly drop throughout the day for roughly a couple of minutes at a time.
When checking the router there is a flashing orange light which eventually turns to steady white once the internet has reconnected.
I'm just wondering what this issue could be?
Thanks.
on 15-03-2024 06:09 AM
Hi Adam
I'm so glad to hear this, thanks for letting us know 🙂
I've sent you a Private Message with a link to a short survey for the Community.
Thanks again.
Debbie
on 14-03-2024 02:05 PM
Hi everyone.
Just wanted to say thank you for all your help.
Sorry I've not been on earlier to keep you posted about this question.
We received the router in the post on Monday. We've had no issues so far with our internet connection.
It looks like it was the router that was at fault.
Kind Regards,
Adam.
on 11-03-2024 07:41 AM
Morning,
I'm sorry for the delay. Have you received the tracking sms?
Thanks
Michelle
on 09-03-2024 07:52 AM
No problem. Thanks for the info 👍🏻
on 09-03-2024 07:50 AM
Staff are not on here at weekends, @AJW93, so I am afraid that you will need to go by the text message alerts etc.
on 09-03-2024 07:46 AM
Morning.
I'm just wondering if we need to be in for the delivery or whether it'll just be posted through our letterbox?
I'm also wondering if you have any tracking information yet.
Regards,
Adam.
on 08-03-2024 09:56 AM
Hi AJW93
I can't see the tracking number yet but you should also receive a text message about the delivery.
There will also be a pre paid returns bag so the old router can be returned.
Thanks
Debbie
on 08-03-2024 09:54 AM
Thanks Debbie.
Will we get tracking details for it and also do you need us to send our old router back to you?
Kind Regards.
on 08-03-2024 08:21 AM
Hi AJW93
No problem 🙂
It's a courier so it may arrive over the weekend.
Thanks
on 08-03-2024 08:12 AM
Hi Debbie.
Thanks for getting this sorted for me.
Does the router get delivered at weekends as well or is just on weekdays?
Regards.
on 08-03-2024 08:09 AM
Hi AJW93
The router is on its way, there is no charge for this.
Please allow 24-48hrs for this to arrive. Let us know how you get on.
Thanks
Debbie
on 08-03-2024 07:56 AM
Morning Michelle.
That'd be great if you could. Would there be any charge for this?
Regards.
on 08-03-2024 07:55 AM
Morning,
I'm sorry to hear this. Would you like us to send a replacement router for testing purposes to rule this out?
Thanks
Michelle
on 08-03-2024 07:54 AM
Morning Michelle.
We've had the same issue again this morning with the connection dropping for about 5 minutes.
Kind Regards.
on 08-03-2024 07:03 AM
Good morning,
I'm glad to hear this and please let us know if the connection does become unstable.
Thanks
Michelle
on 07-03-2024 10:57 PM
Just an update.
So I've been using the router with the microfilter attached to the test socket since we last spoke.
I haven't noticed any issues with the connection dropping so I'm guessing it could have just been a faulty faceplate.
I'll keep track of it tomorrow and let you know with any updates.
Thanks.
on 07-03-2024 01:39 PM
Hi AJW93
No problem 🙂
Please let us know how the connection compares with the router at the test socket.
on 07-03-2024 01:35 PM
Thanks for the info Debbie 🙂
on 07-03-2024 01:34 PM
Hi AJW93
Thanks for your reply.
You can keep the router connected at the test socket, mine is like this at home.
on 07-03-2024 01:26 PM
Hi Michelle. Unfortunately we don't, no. There's only this socket in the house as far as I'm aware.
Can you use it like this without the faceplate on or will it cause damage to the socket?
Regards.