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Broadband help

For queries about your TalkTalk broadband service.

NEW TALKTALK ROUTER BLOCKING VPN CONNECTION

MattWest
First Timer
Private Message
Message 7 of 7

Router is blocking my work VPN
Apparent it needs a firmware update. as described here:
New TalkTalk router blocking VPN connection - Page 2 - TalkTalk Help & Support
How do I update the firmware?

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6 REPLIES 6

Message 1 of 7

Hi MattWest

 

Ahh that's great news, thanks for letting us know 🙂

 

Debbie

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Message 2 of 7

That did the trick!
Thanks for the quick resolution - much appreciated 😀

Message 3 of 7

Hi MattWest

 

Thanks for the Private Message. I've made a change to your router firmware, please can you retest?

 

Debbie

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Message 4 of 7

Hi MattWest

 

Would it be possible to send me a Private Message with the serial number from the back of the router?

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Message 5 of 7

Will do, but I don't actually have a landline.

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 6 of 7

Hi MattWest

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

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