For queries about your TalkTalk broadband service.
03-12-2021 08:11 AM - edited 03-12-2021 08:12 AM
Hello,
I use a PPTP VPN to connect to work, on Wednesday this week (01.12.21) the internet connection was not working in my home. I ended up factory resetting the router and 10 minutes later the internet connection was back up.
BUT, since then I have not been able to connect to the PPTP VPN at work, so I have tried the following....
Three Windows based devices in my home - no connection
I deployed a new Windows Server 2019 PPTP VPN server at work, tested the VPN connection at home - no connection
Deployed an AWS Windows instance, connected to this configured it to connect to my work VPN - This worked
Conclusion... External to my home this PPTN VPN works without issue / it is not a device specific issue as I have tested on three different Windows devices. I have a feeling a firmware update (or similar) has stopped my router from allowing the PPTP VPN connection from working.
Router is - Sagemcom FAST5364 3.00
Please advise as this is getting a bit urgent now.
Many Thanks
Leon
on 06-12-2021 11:13 PM
Info added, cheers Debbie!!
on 03-12-2021 08:27 AM
Hi Leon
I'm really sorry to hear this.
Please can you add your name and TalkTalk landline number to your Community Profile, we can then look into this further.
Thanks
Debbie