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Broadband help

For queries about your TalkTalk broadband service.

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TheStretch
First Timer
Private Message TalkTalk
Message 4 of 4

I’ve got no home broadband 

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3 REPLIES 3

Chris-TalkTalk
Support Team
Staff
Private Message
Message 1 of 4

Hi TheStretch,

 

If you still need assistance please let us know


Chris

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fr8ys
Community Star
Private Message TalkTalk
Message 2 of 4

Is this due to a fault or has a restriction been placed on your account, possibly due to a late payment?

 

If the former what steps have you taken to try and rectify this?

 

What lights are on the router and what colour?

 

Have you checked the troubleshooting page on this website and followed the help there for your router?

 

Please let us know

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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Chris-TalkTalk
Support Team
Staff
Private Message
Message 3 of 4

Hi TheStretch,

 

I'm sorry to hear that you're experiencing problems with your service. Can you please add your TalkTalk home telephone number or account number to your community profile and we'll be happy to take a look at this for you

Chris

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