Router Failing

[emilyslaughter49]

Can I request a new router? Ive had no wifi for two weeks and agents keep saying that its a problem within the home cos that's what the line test says yet both engineers they have sent out have said that its the router because the equipment they bring shows that there is nothing wrong with the set up and internet is coming through perfectly to their equipment at normal speeds without dropping out. This is beyond ridiculous at this point 

[Karl-TalkTalk]

Hi

I've ordered a router for you.  Try with this as soon as it arrives and let me know if there is any improvement.

Thanks  

Karl. 

[emilyslaughter49]

Hi

I have done this, it took a while to reply because they promised it would be sorted by Monday 13/05/2024 but unsurprisingly i still have no wifi 

[Chris-TalkTalk]

Hi emilyslaughter49,

I'm sorry to hear that you're experiencing problems with your service. Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris