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Broadband help

For queries about your TalkTalk broadband service.

Unable to access certain websites since hub firmware upgrade

Daviesm
Popular Poster
Private Message
Message 3 of 3

For some reason I’m unable to access the National lottery website via my Wi-Fi hub but can access it using a hotspot. This has happened since the firmware upgrade to my Wi-Fi hub. Also my son still cannot connect to the internet using his Nintendo switch and we have sought help from Nintendo who concluded it is to do with the talk talk Wi-Fi and Otha g to do with Nintendo. This has been proven by being able to access the internet on the Nintendo switch using a hotspot. Please help.  Y son has been without his Nintendo switch for weeks now and is very upset.

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hello,

 

Are you using HomeSafe or in  particular KidSafe?

 

Thanks

 

 

 

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martswain
Philosopher
Private Message TalkTalk
Message 2 of 3

Check HomeSafe settings.

 

Check the router firewall settings.

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