Broadband help

EmmaStrain · ‎15-06-2022

I work from home for a large NHS trust. This morning my VPN connection has started to be blocked. My IT department are adamant that it is due to Talk Talk as they have a number of remote workers all of whom are Talk Talk customers with the same issue. I’ve spent 3 hours with Talk Talk and they are adamant that it isn’t them.They won’t listen to any concerns I’ve raised about firmware. I’m so frustrated. Is there anything that can be done?

Karl-TalkTalk · ‎15-06-2022

Hi

So that I can locate your account on our system and pick this issue up for you, please can you add your Account number or Home phone number to your 'Community Profile'.

If you are a Full Fibre customer, please add your FTTP reference or FTTP order Number to your profile.

If you have difficulty providing the above information, please add the Account Holders name, House number and postcode to the Private Notes section that is located at the bottom of your 'Community Profile'

Thanks

Karl.

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.