WIFI OPTIMISATION

[Chris1012]

I recently switched to Talktalk broadband and I'm having issues with WIFI optimisation and channel hopping causing certain devices to disconnect from the WIFI network. From reading these pages I understand that a Talktalk employee can disable this feature on my router? Please can this be actioned?

[Chris-TalkTalk]

OK thanks 

Chris

[Chris1012]

It happened a couple of times over the past week, but I couldn't give you dates and times. When it happens again I'll note the date/time and add to this post.

Thanks

[Chris-TalkTalk]

Ok, thanks. If you could give a couple of dates and times when you experience the problem we could ask our Product team to take a look to see if there's anything that could be causing the problem

Chris

[Chris1012]

Everything else appears to be fine, it's just the 3D printer that I can't connect to some of the time. I'm sure setting and fixing the wifi channel number would help, but if this is not possible in the router then a restart of the printer solves the issue.

[Chris-TalkTalk]

OK thanks, do your other device appear to be OK, is it just the 3D printer that you're experiencing problems with?

Chris

[Chris1012]

Hi Chris,

The device is only a few feet away from the router. I had a similar issue with my previous ISP/router (SKY) and it was partly solved by setting the channel number in the router (it would still disconnect, but not as often). It's not a big issue since the device (a 3D printer) isn't used everyday and a restart makes it connect again to the wifi.

[Chris-TalkTalk]

Hi Chris,

I'm sorry, we are unable to disable wifi optimisation at the moment. Approximately how far are the device experiencing the disconnections, from the router?

Chris