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Broadband help

For queries about your TalkTalk broadband service.

Want to cancel my phone but want to keep my wifi

Emmabill
First Timer
Private Message TalkTalk
Message 3 of 3

I would like to cancel my phone but want to keep my WiFi 

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2 REPLIES 2

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 1 of 3

@Emmabill, with Fast (ADSL) Broadband and FTTC, the phone line and broadband can't be separated. They both come along the same copper line fundamentally. 

 

To not use a Talktalk number at all, and only broadband, you'd need to upgrade to Full Fibre.

 

That's FTTP (to the premises).

 

Check whether that's available to you:

https://www.talktalk.co.uk/broadband/upgrade

 

However, if you click on the small print at the foot of that page, you'll probably find that none of the packages ends up being cheaper.

 

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Gliwmaeden2, a fellow customer.
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KeithFrench
Community Star
Private Message TalkTalk
Message 2 of 3

You will need to speak to the Loyalty Department for this, their direct numbers are 0345 1725157 & 0330 1278960.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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