Why can't I get broadband at my address

[sixstrang]

Why can't I get broadband at my address, when I had it before

[Arne-TalkTalk]

Hi sixstrang

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regard

[martswain]

@sixstrang what product did you have before and what are you trying to order now ?

If you live in an area that has been cabled for real fibre, then Openreach may have put a "stop sell" on any services over the soon to be redundant telephone lines, meaning no ADSL or FTTC (Fibre 35/65/150)

Full FTTP would be available, however if TT are not selling Future Fibre in that location you may need to look for another ISP.

[AllyM]

Staff probably won't be back on the forum now until Monday, but I think you're going to have to explain your issue in a bit more detail.