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For queries about your TalkTalk broadband service.

hg635 reverting to factory settings

davethurston
Conversation Starter
Private Message TalkTalk
Message 7 of 7

Hi All,

Been using HG635 for many years, no problems ever.

Suddenly started reverting to factory settings every couple of hours.

I suspect the  hardware/firmware  is corrupt. 

Any chance of a replacement?

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6 REPLIES 6

Message 1 of 7
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Message 2 of 7

hi debbie,

thanks for your offer of Huawei hub instead of the old HG635.

On this occasion, I think I'll decline your kind offer and go look on fleabay....

thanks anyway,

Message 3 of 7

Hi davethurston

 

Apologies, we can't send a HG635 anymore. I can send a Huawei WIFI hub?

 

Thanks

 

Debbie

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KeithFrench
Community Star
Private Message TalkTalk
Message 4 of 7

That is down to TalkTalk not me. I doubt very much if they have any HG635s left these days.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Message 5 of 7

Hi Keith, thanks for response.

Any chance specifically of an HG635 again as a replacement - I wrote some software that monitors the HG635 router but cannot cope with  later models such as the dg8041w ?

If not, then anything reliable would be good.

Thanks in advance,

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KeithFrench
Community Star
Private Message TalkTalk
Message 6 of 7

I think a newer router would be the thing to go for, I will ask TalkTalk for you on your behalf.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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