Email auto forwarding stopped working

[Andrew103]

Since the email system upgrade a few days ago from the legacy platform the auto forwarding of emails to a yahoo email address stopped working. No settings changed, confirmed that forwarding is still set up in my email settings, no other filters are applied. No problems sending or receiving from the mailbox itself, just the forwarding has stopped working. Please can this be investigated.

[Ady-TalkTalk]

I've raised this to the email project team. 

Ady

[Gondola]

Hi Andrew103 

You'll have seen from another topic you've participated in that  I've just carried out some further tests on mailboxes migrated and not migrated. The not migrated mailboxes have auto-forwarding working into both Yahoo Mail and Gmail. The migrated mailboxes do not have auto forward working despite the mailbox indicating that auto forwarding is active.

Auto forwarding is not working

So, my diagnosis is that someone has just forgotten to connect up the outgoing SMTP server for auto forwarding for the migrated mailboxes on the OX Cloud 8 platform. But whatever the issue it clearly requires the Email team at TalkTalk / Open-Xchange to investigate further.

Standard forward from the TalkTalk mailbox works ok. Mail collection from the TalkTalk mailbox works ok. My recommendation is always to collect mail and not rely on auto forwarding because auto forwarding of mail messages cannot be relied upon for all messages. But there is obviously an issue for TalkTalk to fix and I've requested a fault ticket.