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Email compromised? -correct credentials needed

billshankly
First Timer
Private Message TalkTalk
Private Message TalkTalk

Message 3 of 3

I have rec'd a message on my mobile saying correct credentials needed. I urgently need help as my bank acct has also been hacked. Is this connected?

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2 REPLIES 2

Ady-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi billshankly, I would strongly advise following Gondola's advice. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Gondola
Community Star
Private Message TalkTalk
Message 2 of 3

Bank accounts usually have a lot of security protection so if your bank account has been compromised your computer may have downloaded remote access software and therefore your email account may also be compromised.

 

You should report the security issue to the Bank and to Action Fraud UK and you need to scan your devices for malware, viruses, trojans and uninstall any remote access software.

 

Your TalkTalk mailbox needs to be checked to ensure there are no Rules including auto forwarding in play and that in the Security section there are no unrecognised devices connected to your mailbox. Then upgrade the password.

 

Compromised or spoofed accounts

 

Let us know if you need further specific advice.

GondolaCommunity Star 2017-2024

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