Have you just set up a new device or mail collection service connecting to your mailbox? A POP3 email account or mail collection service will by default download the Inbox and then delete the Inbox contents. The downloaded emails will be only on the device or mail service that was recently connected.
If there was a mailbox fault I wouldn't expect to see today's emails in the Inbox. POP3 email clients only interact with the Inbox so no other folders in the online mailbox are affected.
If you didn't set up a new POP3 email client then maybe an old device was powered up and connected or, worst case, your mailbox password has been compromised and some unauthorised person has connected to the mailbox using a POP3 account to download the Inbox.
Select here: Sign in to TalkTalk Mail
Enter your full TalkTalk Mail email address, select Continue and enter the password, select Sign in.
- Select the Main settings menu cog icon top right on the blue header (desktop browser)
- Select All settings
- Select Security
- Look at Your devices to see what devices are or have been connected to the mailbox
Do you see any suspicious / unrecognised connection?
- Sign out all devices
If you see anything suspicious then scan your device to remove potential password capturing virus, trojan or other malware.
Select the user avatar top right in TalkTalk Mail and then the menu item Update your reset details to check you do have password recovery options correctly saved and then upgrade the password.
