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email support

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Failed email submission

Sandy97
Newbie
Private Message TalkTalk

on ‎26-04-2024 01:30 PM

Message 2 of 2

I am trying to send emails out through Outlook (new) They are coming back with

SmtpSubmissionPermanent%XXException: Smpt submission failed. Server 'smpt.talktalk.net' Port '587'. Unexpected SMTP server response. Expected: 235, actual: 500, whole response: 500 5.7.0 0KKZs7EsShU7P Authentication Denied (TT320)

Failure code: cf24

 

Can anyone help please.

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1 REPLY 1

Ady-TalkTalk
Support Team
Staff
Private Message

on ‎26-04-2024 02:03 PM

Message 1 of 2

Hi Sandy97, usually the quickest way to get to the bottom of these issues is to remove the account from Outlook and add it back. You'll find the full email settings in the Email Settings help article. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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