Hi @couchpotato4
The blackmail emails are a global scam that for the vast majority of email users simply spoof the user's email address as the sender and make fake claims including that your account has been hacked. But if your password is weak or has been compromised then getting a nw ultra-strong password is a good idea.
f2s email accounts come under the umbrella of TalkTalk Business (TTB). On the basis that you're a legacy residential customer I'm thinking that if you provide proof here that you're the registered user of the email then OCE_Ady who is the email expert can authorise a password change with his TTB colleagues.
So, to prove you're the registered user of the email what you do is double check that you've added to your Community Profile, Personal Information (Click here) your name, current address and phone numbers and then scroll down and add all of the following in the Private Notes area at the bottom of the page:
- Email address affected
- Your Full Name
- Date of Birth
- Landline 'phone number linked to the f2s email address when first registered
- Full postal address linked to the f2s email address when first registered
- Include your mobile contact number and times to call - daytimes when available in person to receive the password and speak to the business email team
(for security they won't leave a message with the password and they don't accept call backs)
- Save changes.
TalkTalk's Community Team will verify with TTB the user details recorded for the email address and will confirm the next actions here.
