Email dropping in and out

[Sunshine6]

Hi there,

My email is accessible for about 5 mins and then disconnects. The only way I can get it back is to restart the computer. Can anyone help?

[Ady-TalkTalk]

Excellent thanks for letting us know it's sorted.

Ady

[Sunshine6]

Thanks...all well this evening!

[Ady-TalkTalk]

Hi Sunshine6, is your mail working normally again?

Ady

[Gondola]

Hi Sunshine6 

There's mail maintenance and you can track it on the  Service Status (Email) page. Looks like they started earlier than planned.

[Sunshine6]

Hi,

Again this evening my talk talk email seems to be down again. Microsoft outlook works but not my talk talk email account.

 I get this message when I try to send an email whereever:

Message could not be sent to the following recipients: [email address] (550 - 550 5.1.0 HDO8nQALhXwWM Sender Domain Invalid (TT420)

[Ady-TalkTalk]

Hi Sunshine6, I'm pleased to see your mail is working again. Please let us know if you have any more problems with it.

Ady

[Gondola]

If the connection to the mail server or the mail server itself was out, perhaps for an essential restart?  Good to know you're back in action.

[Sunshine6]

Now working! How bizarre!

[Sunshine6]

Switched off router for 30 mins, restarted laptop twice and signed out of talk talk mail but same message

[Gondola]

Hi Sunshine6 

I'm not seeing the issue right now at just after midnight but the fact that another member had the same issue and I've seen the identical fault condition before tells me that there was a problem with the mail platform.

Is everything back to normal when you sign out of webmail and sign back in again? Added secondary accounts working and not showing as disabled?

[Sunshine6]

Hi,

This evening my talk talk email seems to be down again. Microsoft outlook works but not my talk talk email account.

 I get this message when I try to send an email whereever:

Message could not be sent to the following recipients: [email address] (550 - 550 5.1.0 HDO8nQALhXwWM Sender Domain Invalid (TT420)

[Gondola]

Hi Sunshine6 

If you're using Wi-Fi then the TalkTalk Hub Black will connect your newly switched on laptop to the best network connection using 'Band Steering'. So my guess would be that the laptop is connected to the 5GHz network giving you a hopefully faster and more reliable connection.

[Chris-TalkTalk]

I'm sorry, I don't know why it's now working but please let us know if you experience any further problems

Chris

[Sunshine6]

Are you able to tell me why it's working now?

[Chris-TalkTalk]

Hi Sunshine6,

No you don't need to put a note on it

Thanks

Chris

[Sunshine6]

Do you know what it was?? I suspect that my old router was actually fine as replacing it made no difference. I will send it back but do I need to put a note on it saying it is probably ok??

[Michelle-TalkTalk]

Morning,

Thanks for the update. We'll check back in with you early next week to see how the connection has been and if the connection has remained consistent.

Thanks

[Sunshine6]

I am not sure why but I switched the computer on this morning to try the advice below and for the first time since last Friday, it works perfectly. Has anything changed at your end? 

[Michelle-TalkTalk]

Hello,

Please let us know if you need any assistance 🙂

Thanks

[Sunshine6]

Thanks ...will try to tomorrow as  late now.