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on 21-02-2024 02:09 PM
Hi,
Was recently upgraded to the fibre65 service and currently use the black sagemcomm router with the phone connected to the back. I'd like to replace the router with the eero mesh kit, looking online it looks like I will need a digital voice adaptor. Is it possible to order one of these from talktalk or will I need to buy one myself?
on 23-02-2024 07:23 AM
Hi geemain,
Sorry, I can't see the answers to the security questions so I've PM'd you another link
Chris
Chris, Community Team
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on 22-02-2024 03:25 PM
Hi Chris,
Sorry it's taken a while but just confirmed the details in the PM.
on 22-02-2024 09:31 AM
Hi geemain,
I've sent you a PM to confirm some details
Thanks
Chris
Chris, Community Team
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on 21-02-2024 03:54 PM
No problem 🙂
Chris, Community Team
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on 21-02-2024 03:51 PM
Thanks Chris, really appreciate your help.
on 21-02-2024 03:48 PM
OK, I'll find out if the DVA will work with your service and get back to you (it will probably be tomorrow now)
Chris
Chris, Community Team
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on 21-02-2024 03:47 PM
Yeah it works fine at the moment.
on 21-02-2024 03:43 PM
OK thanks, and does the telephone service currently work OK?
Chris
Chris, Community Team
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on 21-02-2024 03:31 PM
hi Chris, it was a replacement for the standard broadband and phone line so I have the phone connected to the rear voice port on the sagemcomm router. Assume that would suggest voip?
on 21-02-2024 03:16 PM
Hi geemain,
Is your package with VoIP or data only?
Chris
Chris, Community Team
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on 21-02-2024 03:03 PM
Thanks Michelle. I have already purchased the eero devices from Amazon so I have been using those along with the original router. If I was to buy the digital voice adaptor from amazon as well would I be able to use it with the fibre65 service I have?
on 21-02-2024 02:13 PM
Hello,
Thanks for your post. We only offer the eero and digital voice adapters on certain packages. If you contact our Loyalty Team directly then they may be able to look into this for you and offer you a deal/upgrade which would include this equipment.
Thanks
Michelle