Flashing orange light on Sagemcom-FAST5464 router and no connection

[attilla]

Hi, looking at previous posts it seems that I am not the only with this problem, but I have no internet and therefore no work!

The router flashes orange for about 45s then flashes slower for about 45s and then repeats. I have tried resetting the router but this does nothing. The fibre connection box has 3 green lights and then 4 when the router cable is connected and I have tried changing the cable as well.

Any help/advice would be greatly appreciated - thank you.

[Michelle-TalkTalk]

Morning,

Just checking back in to see if your connection has been ok over the last few days?

Thanks

Michelle

[Chris-TalkTalk]

OK thanks. To be honest I don't know what the fix is, I've checked the notes but can't see anything. If you do experience any further problems just let us know

Chris

[attilla]

13.25

[Chris-TalkTalk]

Hi Simon,

Glad to hear it's working again. What time did you receive the message?

Chris

[attilla]

Hi Chris

Yes the router is now working again thank you - came back on about 1hr ago.

I received a test message saying that "a solution had been applied" - what solution had been applied please?

Regards

Simon

[Chris-TalkTalk]

Sorry but could you confirm that it's still not working because the router appears to be connected now

Chris

[attilla]

Hi Chris

ONT and router plugged back in - all lights on ONT green and router flashing amber as before - no change

Simon

[attilla]

Thanks Chris, I will try that.

[Chris-TalkTalk]

Hi attilla,

Can you switch the ONT and router off and leave them off for at least 30 minutes, then switch back on and retest. Please let us know how you get on

Chris

[attilla]

Sorry to chase, but can anyone help me with this please?

[attilla]

Hi Michelle

At the ONT all lights are green and when the router is removed the fourth light (ethernet) goes out.

[Michelle-TalkTalk]

Morning,

Thank you. Can I just check, are you able to connect at the ONT wired with the router removed to see if this works? This will help us rule out if the issue lies with the router or with the service coming into the property.

Thanks

Michelle

[attilla]

Hi Michelle

I have updated my profile but am not sure what you mean by "Once you've updated your profile please post in your topic to confirm it's updated"

Not very good at this - sorry!

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle