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Hg633 speed dropping to 2mb

Stevejives
First Timer
Private Message TalkTalk
Message 6 of 6

Hi, I have an old router HG633 that up til recently was ok. Regularly had 50mb on WiFi speed test. Now I am lucky to get 5. Connection test all ok allegedly. Very frustrating, especially when a  local provider can provide super fast. Reboots don't appear to solve the issue. What options are there?

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5 REPLIES 5

Message 1 of 6

No problem, if you need any further assistance when you receive the router just let us know

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Message 2 of 6

Happy , many thanks. Let's hope I can fathom out how to set up and swap my gadgets over.😁

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Message 3 of 6

Hi Steve,


I've ordered the router, it should be with you within a couple of working days


Chris

Stevejives
First Timer
Private Message TalkTalk
Message 4 of 6

Hi Debbie that would be great. I didn't even see this message, I just mailed you asking same , your efficiency is excellent. Many thanks 

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 5 of 6

Hi Stevejives

 

Apologies for this.

 

I think we should send a replacement router. Are you happy for me to arrange this?