INTERNET DISCONNECTIONS

[Inese3]

Hi

I have bad wifi on all devices. Have to reboot the router about 10 times a day to connect to wifi but it still keeps disconnecting. It happens for last 3 weeks. We have never had problems before, we've done all the usual tests and service status is "We suspect an issue with your broadband" but fault tracker unable identify a fault. So still experiencing a sudden disconnections and most of the times is no reconnections without rebooting. Can anyone help please? Thank you.

[Inese3]

Hello again,

I received a micro-filter today and now have the router connected to the test socket. 

[Chris-TalkTalk]

No problem, I'll order it now

Chris

[Inese3]

Yes, please, would be great. Thanks, Chris

[Chris-TalkTalk]

OK, I can send a micro-filter to test with, would you like me to arrange this?

Chris

[Inese3]

Yes

[Chris-TalkTalk]

Hi inese3,

Yes you would will need a micro-filter. Is that the only telephone socket you have in your home?

Chris

[Inese3]

Hi Debbie

Sorry for delay. No, we don't use a landline phone. Not sure if I can connect the router directly into the test socket because if I remove the faceplate it only has one standard telephone connector. Do I need a microfilter then? I don't have it..

[Debbie-TalkTalk]

Hi Inese3

Thanks for updating your Community Profile.

I've completed a line test which has detected a potential fault with the landline service.

Do you use your landline?

Have you connected the router directly at the test socket?

[Inese3]

Morning, 

I just added.

Thanks Debbie

[Debbie-TalkTalk]

Hi Inese3

I'm really sorry to hear this.

Please can you add your TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie