Get expert support with your Fibre connection.
on 06-05-2024 11:44 AM
I have had the Huawei HG633 router for nearly 10 years. Whilst the fibre broaband speed coming into the house meets what Talk Talk guarantee, I experience WiFi inconsistency most days, with devices dropping connection, which requires frequent reboots of the old router to re-establish the WiFi connection.
I can see you offer a superior router to your new customers. As a customer of almost 18 years standing, could my old router please be upgraded? Thank you.
DP
Wednesday
Hi delypo
Our warehouse team have now advised that we're unable to send any extenders or boosts at the moment, we're sorry, but the team are working to get this sorted out as soon as we can.
Wednesday
@Debbie-TalkTalk , that's frustrating as it's been almost two weeks now since it was promised. I hope to hear more positive news soon.
Thanks again for your ongoing efforts.
Wednesday
Hi delypo
I have escalated this further as there appears to be a delay with sending the WIFI extenders.
Once I have more information then I will post back and let you know. I'm really sorry about the delays.
Tuesday
Hi delypo
Apologies again for the delays. I will check on this again tomorrow.
Debbie
Tuesday
Morning @Debbie-TalkTalk
Thanks for keeping track. No, we are still waiting and not heard anything regarding delivery.
Tuesday
Hi delypo
Our warehouse team have escalated this order. Have you received any delivery notifications as yet?
on 24-05-2024 11:35 AM
HI delypo
I'm really sorry about this. I can see that the order has been sent to fulfillment but not dispatched.
I've now escalated this to our warehouse team and asked that this is sent out ASAP.
on 24-05-2024 11:26 AM
Good morning @Debbie-TalkTalk
As requested I am letting you know that I am still awaiting the WiFi extenders.
on 22-05-2024 07:31 AM
Hi delypo
Sorry for the delay.
The wifi extenders are showing as processing, if you haven't received this by Friday then please post back here and let me know.
Thanks
Debbie
on 21-05-2024 02:09 PM
on 17-05-2024 06:06 AM
on 16-05-2024 02:56 PM
No worries @KeithFrench thank you , will report back when it arrives
on 16-05-2024 02:51 PM
First off @delypo lets wait & see which unit you actually get.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 16-05-2024 01:42 PM
That's great, thank you @Debbie-TalkTalk
@KeithFrench when the extender arrives, based on your assessment of the results I provided, where do you recommend I position it?
on 16-05-2024 01:38 PM
Hi delypo
No problem 🙂
You should receive this within the next 48hrs.
Thanks
Debbie
on 16-05-2024 01:33 PM
Thank you again @KeithFrench and @Debbie-TalkTalk for your help. I will look forward to receiving and testing the Wifi Booster to see if this improves speeds throughout the house on the 2.4 GHz frequency.
on 16-05-2024 01:24 PM
on 16-05-2024 01:21 PM
Hi @Debbie-TalkTalk @Michelle-TalkTalk @Chris-TalkTalk
This customer has a bigger house than some would really benefit from a Sagemcom FAST266 WiFi Booster to go with his 5364/5464 router. Would this be a possibility?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 16-05-2024 11:44 AM
Hello @KeithFrench
The router is situated at the front of the house, on its own cupboard shelf, in the lounge with no other electrical equipment in its immediate vicinity.
Moving from that room to the other two rooms mentioned there are no large expanses of metal nor any fish or water tanks.
on 16-05-2024 11:36 AM
Hi @delypo
Your problem was easy to detect from those screenshots, but before recommending a solution, please can you tell me where the router is located. Is there any other electrical equipment near it. Enroute from there to the three rooms that you mention, are there are any large expanses of metal or any fish or water tanks in the way?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?