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MY DOWNLOAD SPEED IS 15-500KBPS

callumfarrell
Chatterbox
Message 4 of 4

About 4 days ago now my internet starting acting up I did everything to fix it by ringing up for help and hard resets on my router I was ensured by a member of their team that “ engineers are working hard to resolve the problem “ like I have never heard that before 😂 I should be getting a guaranteed 34gb which I  have never gotten it to begin with always stays around 18mbps on a good day and that’s about it but they still have the nerve to ask for the full price every month and add 2 pound for a paper bill I don’t even want just to squeeze a little more out of me I’m currently paying 30 pound a month for a guaranteed 34mbps which is bad as it is but they can’t even give me what I pay for 😂

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3 REPLIES 3

Karl-TalkTalk
Support Team
Message 1 of 4

Thanks, I'll close this thread as a duplicate 🙂

 

Karl.

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 2 of 4

@Karl-TalkTalk , seems to be a duplicate thread. See here Re: My internet download speed is 15-500kbps - TalkTalk Help & Support

 

OP doesn't seem to want help.

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Karl-TalkTalk
Support Team
Message 3 of 4

Hi

 

Can you please add your home phone number or Account number to your Community Profile. 

 

We will not attempt to call you, this is so we can locate your account and run tests on your line if you are reporting a fault.

 

We will then reply via this thread in our Community with any further advice or next steps.

 

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you.  Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

 

Please post back on this thread when this has been done.

 

Thanks

 

Karl.  

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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