New Connection

[KW1961]

I've moved into a house that had Talk Talk fibre before. At the moment there's just the fibre cable sticking through the wall. The router is coming by post (no engineer needed). Will I get the Optical Network Terminator included in the delivery. I am fine with technical things, just hoping I get all the bits. - Thanks

[Arne-TalkTalk]

Sorry that we couldn't keep you as a customer.

[KW1961]

It was FFTP. The setup was based on them knowing the previous occupier had the same system. They didn't realise the optical network terminator had been removed. So I rang this morning to tell them. It all went pear shaped then. They couldn't set an engineer date let alone when I might get online. In the end I cancelled to save all the messing. I have got a BT contract now, with an engineer due within days plus activation. Without all the complications. Thanks for your reply.

[Arne-TalkTalk]

What service did you order?   if is FTTP (Full fibre) an engineer is always required , if its FTTC you can connect to the master socket but if there isnt one an engineer will still be required, I would recommend calling back to check.

[KW1961]

They told me I didn't need an engineer because the previous occupant had fibre installed. So the equipment would arrive by post, and I could just plug it in. I thought there was more to it. Thanks for the reply. I will cancel. This is not a good start.

[KeithFrench]

The ONT is fitted by the Openreach/CityFibre engineer, it is not something you can do yourself.