cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FIbre Support

Get expert support with your Fibre connection.

New Router

cwin323
First Timer
Private Message TalkTalk
Message 3 of 3

Would it be possible to receive a new router? I think this one is dying, it's a Huawei-HG633, or at the very least could i be told which are good ones to buy. Thanks

0 Likes
2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi cwin323

 

I'm sorry to hear this.

 

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

0 Likes

KeithFrench
Community Star
Private Message TalkTalk
Message 2 of 3

Put your money away, TalkTalk will replace a router as old as that free of charge. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?