on 17-05-2020 09:49 PM
Channel 1 is very congested and I need to change the router to a less congested channel as my smart boiler keeps dropping out. When I change the channel, it switches back to channel 1 after a few minutes automatically. Please could the auto default be removed.
on 27-05-2020 08:51 AM
Thanks for updating your Community Profile.
I have arranged for the Wi-Fi optimisation technology to be switched off on your line. Please let us know how the connection compares following this.
on 26-05-2020 08:53 PM
Hopefully my profile has all necessary data now to be able to address the WiFi channel issue. I'd like to be able to change the channel on both 2.4GHz and 5 GHz to a less congested channel. Both keep reverting to channel 1 and channel 48 respectively. Thanks if you can tweak this your end.
on 20-05-2020 12:14 PM
Apologies for this.
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.